Welcome to the FAQ section of silkendreamsstore.com! Here are some answers to questions about our products, orders, payments and other related issues. If you still have questions after browsing, please feel free to contact our customer service team.

1. How to place an order?
   You can place an order by following the steps below:

Browse our website and find the products you like.
Select the required specifications and click “Add to Cart”.
After completing your shopping, go to the shopping cart page to confirm the ordered items.
Click “Checkout”, fill in your information and choose a payment method as prompted.

2. How do I pay for my order?
   We accept multiple payment methods, and all payments will be processed through a secure payment gateway.
3. Can my order be changed or cancelled?
   If you wish to change or cancel your order, please contact our customer service team as soon as possible. We will try our best to accommodate your request before the order is shipped. Once the order is shipped, it cannot be changed or cancelled.
4. How do I track my order?
   Once your order is shipped, you will receive an email with a tracking number. You can use this number to check the status of the package on the corresponding courier company’s website.
5. What is your shipping policy?
   Shipping time: There may be different shipping times depending on the location of the delivery.
6. How do you handle returns or exchanges?
   If you are not satisfied with the purchased product, you can submit a return request within 30 days after receiving the product. Please refer to our refund policy for more information and detailed instructions.
7. Is the product quality guaranteed?
   If you find any quality problems when you receive the goods, please contact us immediately and we will try our best to solve your problem.

Thank you for visiting silkendreamsstore.com and wish you a happy shopping!