Thank you for visiting silkendreamsstore.com! We are committed to providing you with quality products and services. If you are not satisfied with your purchase, we offer a flexible refund policy to ensure that your shopping experience is pleasant.
Refund Policy Refund Application Time: You can apply for a refund within 30 days from the date you received the product. Eligible Products: We accept refund requests due to category defects. The product must be unused and in its original packaging.
Refund Process Request a refund: If you are eligible for a refund, please contact our customer service team via email with your order number, product information, and the reason for the refund. Email: mamounmohattane@silkendreamsstore.com Returning Products: Once the refund is confirmed, please send the product back to the following address: Return Address: 115 LEXINGTON 6BD,NEW YORK, NY 10016
Refund Processing Once we receive the returned product, we will inspect it and process the refund if we confirm that the product is in good condition. Refunds will be processed via your original payment method and will take 5-10 business days to process, depending on the payment institution.
Shipping Policy For returns due to our errors, we will cover the return shipping costs. If you request a refund for personal reasons, you are responsible for the return shipping costs. Thank you for choosing silkendreamsstore.com! We look forward to providing you with satisfactory service and quality products.
