Thank you for choosing silkendreamsstore.com! Our shipping policy is designed to ensure that your shopping experience is as smooth as possible. Here are our specific instructions for shipping:
Processing Time All orders will be processed and shipped within 1-3 business days after receiving confirmation. Processing time may be longer due to peak seasons or promotions.
Shipping Costs Shipping costs will be calculated based on your order total, item weight and destination, and detailed shipping cost information will be displayed at checkout.
Delivery Time Usually it takes 3-7 business days, depending on your region and the shipping method you choose. Depending on the destination, international orders may be affected by customs and other factors, and delivery time may be delayed.
Order Tracking Once your order is shipped, you will receive an email with a tracking number. You can use this number to track the package on the shipping service provider’s website.
Failed Delivery If the courier fails to deliver your package, you may receive a pickup notice prompting you to contact your local courier or go to a designated location to pick up the package. silkendreamsstore.com is not responsible for undelivered items due to incorrect or incomplete addresses.
Returned Packages If your package is returned due to incorrect address, undelivered items, etc., we will, at your request: Resend the package (you will need to pay for additional shipping) Provide a refund, minus shipping costs
Modify Shipping Information If you need to modify the shipping address or other shipping information, please contact our customer service team in time and we will try our best to accommodate your request before the package is shipped.
Contact Us If you have any questions about our shipping policy or need more information, please contact us at the following:
Email: mamounmohattane@silkendreamsstore.com Phone: +1 518 718 3713 Thank you again for choosing silkendreamsstore.com, we look forward to providing you with a great shopping experience!
